Tracking information is sent to the email address provided during checkout only after the shipping process has been completed.

Tracking will become active when the courier in the destination area accepts the package, progressively showing delivery progress updates and the estimated delivery date.

Until the package is accepted by the courier, tracking may not be available or active; this is an expected stage and does not indicate any issue.

Delivery times vary depending on the destination country. From the order date, delivery generally takes 7–14 business days.

Our products are made and processed to order. Processing times are standard and consistent.

Any delays may be caused by the courier, international logistics, or customs procedures.

The courier's local branch will hold the package for a few days. You can contact the courier directly to arrange personal pickup of your order.

Please contact our customer support team only after the stated delivery timeframe has passed.

We apologize for the inconvenience.

Please contact our customer service team. Our team will carry out the necessary checks and provide you with support as soon as possible.