Refund policy

RETURN/EXCHANGE POLICY

If the product is eligible, you have 14 days to request a return or exchange. This period begins on the day the package is marked as delivered to the address provided (as verified through the tracking information).

Returns are accepted exclusively for orders from European Union countries.

Eligibility conditions:

  • The product must be new and in its original condition: unwashed, undamaged, with the original plastic packaging and tags intact, as received.
  • Returns are accepted exclusively for orders from European Union countries and only for items without a name and number on the back of the jersey.

Returned items can be:

  • Refunded to the payment method used for the purchase
  • Exchanged for a different size or model: if the new model has a higher value, the price difference must be paid.

Additional information:

Return handling costs are the responsibility of the customer and are non-refundable.
Once payment has been made, we will send the shipping label by email. This label must be attached to the package being returned.

Once the return has been received, our logistics centre will carry out the necessary checks within 5 working days.
If the return is approved, we will promptly issue the product refund or process the requested exchange.

REFUND POLICY

The refund will be issued to the same payment method used for the purchase.

As soon as the payment system processes the refund, you will receive a refund confirmation email (usually within 24 hours). From that moment, it may take up to 10 working days for the funds to be credited, depending on the internal processing times of your bank or payment provider, which are beyond our control.

To initiate a return, exchange or refund request, please contact us using the form available on the Contact page.

CANCELLATIONS

Once an order has been placed, the processing procedure begins immediately.
Any requests to cancel or modify the order (for example, the size or personalisation) are permitted exclusively within 15 minutes of the purchase confirmation. After this period, we cannot guarantee that any changes can be made to the order.

We therefore ask you to carefully check all details before confirming and completing your order.